Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
* Gift cards
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days of initial approval.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@smartsurveillance.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace item(s) if they are defective or damaged.  If you need to exchange it for the same/similar item please send us an email at info@smartsurveillance.co.nz and return your item to:
Smart Surveillance Ltd
3c Cleary Road
Panmure
Auckland 1060
021 893 709

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
All items being returned must be sent by overnight courier. This provides a trackable shipping service and insurance up to $2,000 per package sent.  The return address is:
Smart Surveillance Ltd
3c Cleary Road
Panmure
Auckland 1060
021 893 709
You will be responsible for paying your own shipping costs for returning your item(s). Shipping costs are non-refundable and therefore will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product(s) to reach you may vary.
If you have any other queries, please contact us at info@smartsurveillance.co.nz.